A concierge desk arranging a car should not be running a payment transaction. It slows the interaction, it puts the desk in the middle of a billing relationship it does not want, and it makes recovering the cost from the guest folio harder than it needs to be.
A standing programme puts the arrangement in place once. The desk requests the vehicle, the journey is fulfilled against the property account, and charges reconcile to the property rather than to individual staff members taking payment details across a counter.
What the property gets
Consistent vehicle presentation and chauffeur conduct, because guest transport reflects on the property rather than on us. Requests can be placed at any hour without waiting for an account manager, and repeat requirements such as regular airport runs or a recurring VIP arrangement can be held as standing instructions rather than rebuilt each time.
